FAQ (Frequently Asked Questions)

We do not stock hundreds of units of every item. We group orders, then place an order with our European suppliers once the batch is assembled.

In practical terms: you order, we buy, we ship. Nothing sits in a box for months, nothing is destroyed for lack of being sold — and our selection remains short and deliberately limited.

The corresponding timeline is displayed on the product page and reiterated in the cart before the order is confirmed.

For details, see Article 4.2 of the general terms and conditions of sale.

Each product page displays one of the following three statuses:

• In stock — preparation in 1 to 2 business days.
• Pre-order — preparation in 5 to 8 business days.
• Out of stock — the item is currently no longer available from our supplier.

You can also filter an entire collection by status from the filter menu.

For details, see Article 4.1 of the general terms and conditions of sale.

5 to 8 business days of preparation, to which the delivery time of the chosen carrier is added (1 to 4 business days depending on the method and destination).

During a Weekly Drop, pre-orders are grouped and shipped together on a common shipping date, displayed on the product page and in the cart before the order is confirmed.

In any event, and in accordance with Article L216-1 of the Consumer Code, we undertake to deliver within a maximum period of 30 days from the order — a ceiling that also applies to pre-orders.

For details, see Article 8.2 of the general terms and conditions of sale.

The order ships in a single shipment, when all products are available.

If you prefer to receive the available part immediately, write to us before shipping at contact@yujaskin.com: a second shipment can be arranged, with additional shipping costs communicated to you beforehand.

For details, see Article 4.3 of the general terms and conditions of sale.

Yes, as long as the package has not been handed over to the carrier — including for a pre-order, regardless of the time elapsed since your purchase.

The refund is then full, including shipping costs, without any flat fee being withheld, and occurs within 14 days at the latest. Write to contact@yujaskin.com or use the cancellation function in your customer area.

Once the package has been shipped, the request switches to a return procedure: the 14-day right of withdrawal then applies upon receipt.

For details, see articles 6.6 and 10.1 of the general terms and conditions of sale.

The relevant line is canceled and refunded, without affecting the rest of your order. We will notify you by email as soon as the situation is known.

For details, see Article 4.4 of the general terms and conditions of sale.

First, check your spam folder and the "Promotions" tab. Our emails are sent from contact@yujaskin.com — add this address to your contacts.

If nothing arrives, the address entered at checkout may contain an error. Write to us, we will correct it and resend the confirmation.

For details, see articles 6.2 and 6.3 of the general terms and conditions of sale.

No, ordering as a guest is possible. The account remains useful for finding your orders, your addresses, your invoices, and canceling an unshipped shipment.

Login is done without a password: you receive a 6-digit code by email, or you log in directly with Google.

For details, see Article 6.1 of the general terms and conditions of sale.

"Out of stock" means that our supplier no longer has availability, not that we are discontinuing the item. Most items return in the next restock.

Sign up for the back-in-stock alert from the product page: you will be notified before everyone else.

For details, see Article 4.1 of the general terms and conditions of sale.

No. Our terms of use reserve the site for personal use: orders placed for the purpose of reselling the products without prior agreement are not accepted.

For a partnership, a press request, or an editorial collaboration: collab@yujaskin.com.

For details, see articles 1 and 6.4 of the general terms and conditions of sale.

If your country does not appear at checkout, it is not served.

For details, see Article 8.1 of the general terms and conditions of sale.

Mainland France

European Union — home delivery: €10.90 below €59, €7.90 from €59 to €99, €3.90 from €99 to €129, free from €129.

The threshold is calculated on the cart amount after discounts and promotional codes, before shipping costs. The exact amount is always displayed and confirmed before the final confirmation of the order.

For details, see articles 5 and 8.1 of the general terms and conditions of sale.

The total time consists of preparation then delivery, in business days (Monday to Friday, excluding public holidays).

Preparation — 1 to 2 business days for an in-stock item (an entirely in-stock order ships within 24 to 48 hours), 5 to 8 business days for a pre-order. During a Weekly Drop, an order containing a pre-order ships in a single shipment, on the grouped shipping date displayed in the cart.

Delivery

These timelines are provided by the carriers and do not constitute a firm commitment on their part.

For details, see Article 8.2 of the general terms and conditions of sale.

• Mondial Relay — pickup point in France
• Colissimo — home in France
• Chronopost — express in France, home in the European Union
• FedEx — home in the European Union

The selected carrier is indicated in your shipping email, with the corresponding tracking link.

For details, see Article 8.1 of the general terms and conditions of sale.

A shipping confirmation email containing your tracking number is sent to you when the package leaves. The carrier links are gathered on the Track my order page.

Tracking becomes active 24 to 48 hours after pickup by the carrier. If you have a customer account, tracking is also accessible from your personal area.

A package can remain silent for 2 to 3 days between two sorting centers. If the announced timeline has passed, write to us at sav@yujaskin.com: we will open an investigation with the carrier, which generally takes 10 to 21 business days.

If the investigation concludes that it is lost, we will proceed with the resending of the order or its full refund, at your choice.

For details, see Article 8.3 of the general terms and conditions of sale.

Check with your neighbors and the building manager, and see if a delivery notice was left. Then report it to us: we will request proof of delivery from the carrier and take over.

For details, see Article 8.5 of the general terms and conditions of sale.

Check the condition of the package before signing. In case of apparent damage:

• issue written, precise, and detailed reservations on the carrier's delivery slip — a mention such as "subject to unpacking" has no legal value;
• photograph the closed package, then its contents;
• contact us within 3 business days at sav@yujaskin.com.

Replacement or refund at your choice, return and reshipping costs at our expense.

For details, see articles 8.4 and 11.1 of the general terms and conditions of sale.

14 calendar days at Mondial Relay. After this period, the package is automatically returned to us.

We then offer you a reshipment — whose shipping costs remain at your expense — or the refund of the contents of the order, deducting the initial delivery costs.

Write to us immediately: the correction is free as long as the package has not been handed over to the carrier.

After this point, the costs resulting from a reshipment due to an incorrect, incomplete, or obsolete address are at your expense.

For details, see Article 6.3 of the general terms and conditions of sale.

No. We only deliver within the customs territory of the European Union: no customs duties or customs clearance fees can be claimed from you.

For details, see Article 5 of the general terms and conditions of sale.

Yes, during periods of intense heat. The texture of certain formulas — balms, sticks, oils — can temporarily change during transport without the quality of the product being altered.

Let the product return to room temperature before use. If the appearance or smell seem truly abnormal to you, write to us with a photo.

We use protective packaging suitable for glass and bottles, favoring recyclable materials, and we limit over-packaging.

The pre-order model also limits unsold items and end-of-life destruction — it is the gesture with the heaviest consequences in a cosmetics store.

For details, see Article 4.2 of the general terms and conditions of sale.

14 calendar days, without justification or penalty (articles L221-18 et seq. of the Consumer Code).

The period runs from the day you physically take possession of the last product of your order. If it expires on a Saturday, a Sunday, or a public holiday, it is extended until the next business day.

For details, see Article 10.1 of the general terms and conditions of sale.

No. A cosmetic product unsealed after delivery cannot be taken back for reasons of hygiene and health protection: it is the exception provided for in Article L221-28, 4° of the Consumer Code.

Are neither returned nor refunded: any product that has been opened, started, tested, or partially used; any product whose seal, film, seal, or safety tab has been removed or pierced; disposable fabric masks, patches, and sachets whose pouch is open; samples and free gifts.

Are returned: intact, unopened, unsealed products in their complete original packaging and in perfect resale condition.

This exclusion does not deprive you of any rights in the event of a defective, damaged, or non-compliant product.

For details, see Article 10.2 of the General Terms and Conditions of Sale.

• Write to sav@yujaskin.com before the end of the 14-day period, stating your order number, the references concerned, and your contact details.
• We will acknowledge receipt and send you a prepaid return label by email with drop-off instructions.
• Print the label, attach it to the package, and drop it off at the indicated point within 14 days of your notification.

Do not ship any return before receiving this label. The return address is shown on it and may differ from our administrative address; a package sent spontaneously elsewhere may not be processed.

No printer? Let us know; we offer an alternative solution. Always keep your proof of drop-off: the package remains your responsibility until it is received.

For details, see Article 10.4 of the General Terms and Conditions of Sale.

Return shipping costs are at your expense in the event of a change of mind (Article L221-23). Two options:

The flat fee applies once per return, regardless of the number of items. It corresponds to the direct cost of the label, without markup, and no restocking fee is charged.

No flat fee is applied — and return and reshipping costs are fully borne by us — if the return is due to a defective, damaged, non-compliant product, or a preparation error.

For details, see Article 10.3 of the General Terms and Conditions of Sale.

The price of the returned products, minus the return fee if you used our prepaid label.

In the event of a full withdrawal, your outbound shipping costs are also refunded (up to the standard option rate, if you had chosen a more expensive method). In the event of a partial withdrawal, they are not, since the rest of the order is delivered to you.

Indicative examples, based on outbound delivery to a pickup point at €3.90 in France and to a home address at €10.90 in the European Union. If your order benefited from free shipping, there are no shipping costs to be refunded.

For details, see Article 10.4 of the General Terms and Conditions of Sale.

At the latest 14 days after receipt of your withdrawal decision. We may defer the refund until the product is recovered or, if earlier, until proof of shipment is provided (Article L221-24).

The refund is made by the same payment method used at the time of the order, free of charge. The transaction will then appear in your account within 2 to 10 business days, depending on your bank.

For details, see Article 10.4 of the General Terms and Conditions of Sale.

Complete, unopened, with its original packaging, instructions, and any free items that accompanied it. Pack the package to prevent any damage during transport.

You may be held liable in the event of depreciation resulting from handling other than that necessary to establish the nature and characteristics of the product. An item returned in a non-resellable condition may be subject to a partial refund or refusal, motivated and notified in writing.

For details, see Article 10.2 of the General Terms and Conditions of Sale.

No, no direct exchanges: our quantities are too limited to hold an item during a round trip. Make a return under the conditions above, then place a new order.

Write to sav@yujaskin.com with your order number, photographs of the product and its packaging, and a photo of the batch number and expiration date.

After verification: replacement or refund at your choice, return and reshipping costs borne by us. This coverage applies independently of the right of withdrawal and without a sealed condition.

For details, see Articles 11.1 and 10.3 of the General Terms and Conditions of Sale.

A reaction related to individual sensitivity does not constitute a non-compliance defect and does not, as such, entitle you to a refund of an opened product.

Write to us anyway: we record every report, forward it to the supplier and the Responsible Person, and examine each situation individually. In the event of a serious adverse effect, the report is transmitted to the competent authorities in accordance with Article 23 of the cosmetics regulation. You can also report it directly to the ANSM via the adverse health events reporting portal.

To limit the risk, test any new product on a small area (crook of the arm or jaw) for 48 hours before applying it to the face.

For details, see Articles 11.3 and 3.3 of the General Terms and Conditions of Sale.

Gift cards, as well as samples and free items.

Items sold on promotion or during sales, however, enjoy the same rights as full-price items: no restrictions.

Yes. We purchase exclusively from wholesalers established in the European Union, with invoices, with batch traceability. No purchases on marketplaces, no parallel imports, no individual resellers.

For details, see Article 3.1 of the General Terms and Conditions of Sale.

Yes. The products we sell have already been placed on the European market under the responsibility of a Responsible Person within the meaning of Regulation (EC) No. 1223/2009, whose identity appears on the packaging of each product.

YUJA acts as a distributor — neither manufacturer, nor importer, nor Responsible Person. In this capacity, we ensure compliance with storage and transport conditions, the presence of labeling requirements, and the traceability of marketed batches.

For details, see Article 3.1 of the General Terms and Conditions of Sale.

The original design is preserved, but the mandatory information — product function, directions for use, net contents, INCI list, expiration date, Responsible Person — is present in French, either printed or on a compliant label affixed to the packaging.

For details, see Article 3.2 of the General Terms and Conditions of Sale.

The INCI lists published on the product sheets are provided for information purposes. Manufacturers may reformulate without notice, only the label affixed to the delivered product is authoritative.

In the event of a known allergy, always check the label before the first application.

For details, see Article 3.2 of the General Terms and Conditions of Sale.

Two indications coexist in cosmetics: the minimum shelf life (products less than 30 months old) and the PAO, that little open pot accompanied by a number of months — 6M, 12M — which indicates the duration of use after opening.

Our items are shipped with a comfortable remaining shelf life. If a product reaches you with a date that is too short, report it: it is returned at our expense.

For details, see Article 3.2 of the General Terms and Conditions of Sale.

No. Animal testing is prohibited in the European Union for cosmetic products and their ingredients, and the marketing of products thus tested is also prohibited. Everything we sell falls under this framework.

It depends on the references. The complete INCI list appears on each product sheet, and our filters allow you to sort by active ingredients, skin type, and concern.

Doubt about a specific ingredient? Write to hello@yujaskin.com, we will check the formula with you.

For details, see Article 3.2 of the General Terms and Conditions of Sale.

We discard the bulk of what comes out to keep only readable formulas, active ingredients at useful concentrations, and brands whose European compliance is established.

A short selection is a service, not a limitation: it is what prevents you from having to arbitrate alone between four hundred essences.

We regularly slip a sample into orders, depending on our receipts and without a minimum purchase requirement. It is therefore not guaranteed, and we cannot guarantee a particular reference.

Samples and free items are neither returned nor refunded.

Four steps are enough, and will be for a long time:

• Cleanse — oil or balm in the evening, gentle gel morning and evening.
• Hydrate — a toner or essence, then a cream.
• Protect — an SPF every morning, all year round.
• Treat — a single targeted active, added once the rest is established.

The trap of Korean skincare is the ten-step routine bought all at once. Add one product at a time, at two-week intervals: it is the only way to know what works.

From the thinnest to the richest texture: cleanser, toner, essence, serum, eye contour, cream, then SPF in the morning. An oil is applied last, after the cream.

Leave 30 seconds to one minute between two layers, to allow the previous one to penetrate.

Skin renewal takes about 28 days. Allow 4 to 8 weeks of regular use to judge a moisturizer or a brightening active, and up to 12 weeks for a retinoid.

An improvement in comfort and suppleness often comes much sooner: it is a good sign, but it is not yet the result.

Not in the same routine, at first. The simplest combination: vitamin C in the morning, retinol or retinal in the evening, and AHA/BHA once or twice a week, never on the same evening as the retinoid.

A strong active is introduced gradually: two evenings a week for two weeks, then every other evening. And always an SPF the next morning.

With the skin barrier, before any active: sulfate-free cleanser, centella, panthenol, or ceramide formulas, and a short routine held for several weeks.

Filter the shop by Sensitive Skin and by the concern Skin Barrier to see only what is suitable.

Yes, including in winter and on overcast days. It is the only step whose anti-aging and anti-dark spot effect is solidly proven, and it determines the results of everything else in the routine — a brightening active without sun protection works in vain.

Gladly. Write to hello@yujaskin.com describing your skin type, your main concerns, and the products you already use.

Our product sheets, ingredient guides, and Journal articles have a strictly informative and cosmetic purpose: they do not constitute medical advice, a diagnosis, or a prescription. For inflammatory acne, eczema, rosacea, or any persistent condition, consult a dermatologist.

For details, see Article 3.3 of the General Terms and Conditions of Sale.

Some actives, notably retinoids, are not recommended during pregnancy and breastfeeding. In the event of a skin condition, ongoing dermatological treatment, pregnancy, or breastfeeding, seek a doctor's advice before introducing a new product into your routine, with the INCI list in hand.

For details, see Article 3.3 of the General Terms and Conditions of Sale.

Bank cards (Visa, Mastercard, American Express, Carte Bancaire), Apple Pay, Google Pay and PayPal. All are available at the checkout.

For details, see Article 7.1 of the General Terms and Conditions of Sale.

Yes. Transactions are processed through Shopify's PCI-DSS certified payment platform, with 3-D Secure authentication. Your bank details never pass through our servers and are not stored by YUJA.

For details, see Article 7.2 of the General Terms and Conditions of Sale.

At the time of order. This payment allows us to place the order with the supplier once the batch is assembled — without it, the model cannot be held.

In return, cancellation remains possible at any time before shipping, with a full refund, including shipping costs and without any fees.

For details, see Articles 7.3 and 6.6 of the General Terms and Conditions of Sale.

Yes, it is attached to the confirmation email and available in your customer account.

It bears the mention "VAT not applicable, Article 293 B of the General Tax Code": YUJA is exempt from VAT. The displayed prices are therefore net, with no VAT added or recoverable, and we do not have an intra-community VAT number.

For details, see Articles 7.4 and 5 of the General Terms and Conditions of Sale.

Enter it in the field provided at the checkout, before confirming. One code per order, not combinable and not applicable retroactively to an order already placed.

The amount after the discount serves as the basis for calculating the shipping cost tier.

Yes. They are sent by email, can be used on the entire selection and combined with a promo code. They are neither refundable nor exchangeable for cash.

In euros (€), excluding delivery costs. If your bank applies exchange fees, they are the responsibility of your institution.

For details, see Article 5 of the General Terms and Conditions of Sale.

In the event of a manifest error in price or description, we correct the information and can, if necessary, cancel the order concerned by fully refunding you.

Without a password: enter your email, receive a 6-digit code, confirm. You can also log in with one click using Google.

You didn't receive the code? Check your spam folder, then request a new one — each code expires after a few minutes.

Write to rgpd@yujaskin.com. Some data related to orders must be kept under our accounting and tax obligations; details are in the privacy policy.

For details, see Article 15 of the General Terms and Conditions of Sale.

The unsubscribe link is at the bottom of every email. The request is processed immediately and does not affect emails related to your orders, which remain necessary for tracking.

For details, see Article 15 of the General Terms and Conditions of Sale.

We collect only what is strictly necessary to process orders and, if you consent, to send the newsletter. No resale, no sharing for advertising purposes.

To exercise your rights of access, rectification, erasure or objection: rgpd@yujaskin.com. Details are in our privacy policy.

For details, see Article 15 of the General Terms and Conditions of Sale.

An invitation is sent by email after receiving an order. Submission is also open to visitors who have not ordered on yujaskin.com: reviews linked to a verified order bear a distinctive mention, others do not.

Reviews are published automatically upon submission, without prior review or validation. Monitoring is carried out ex post facto and does not concern the opinion expressed or the rating given. They are sorted by default from most recent to oldest and kept for 5 years.

No consideration — remuneration, benefit, discount or promo code — is granted in exchange for a review. A review can be reported, modified or deleted at the request of its author: contact@yujaskin.com. The full terms are in Article 5.4 of the Terms of Service.

Phone and WhatsApp — +33 6 66 56 71 12, Monday to Friday from 10 a.m. to 5 p.m. Non-premium rate call.

Response within 48 business hours. Mention your order number in the subject line. We do not have a physical store: YUJA is an online curation house.

For details, see Articles 2 and 12 of the General Terms and Conditions of Sale.

First, submit a written complaint to sav@yujaskin.com. If our response does not satisfy you, you can free of charge refer the matter to the consumer mediator we belong to, within one year of this complaint (Article L612-1 of the Consumer Code):

CM2C — Consumer Mediation and Justice Conciliators Center
49 rue de Ponthieu, 75008 Paris — cm2c.net

If you reside in another European Union country, you can also contact the European Consumer Centre of your country of residence — europe-consommateurs.eu.

For details, see Articles 17.1, 17.2 and 17.3 of the General Terms and Conditions of Sale.