Track my order
As soon as your order leaves our facility, you will receive an email from contact@yujaskin.com containing your tracking number and the name of the carrier. Select it below to track your parcel in real time.
Tracking becomes active 24 to 48 hours after the carrier has collected your parcel. If you have a customer account, it is also available from your personal account area.
Your order journey
- Order confirmed — immediate email with your order summary and invoice.
- Preparing — 1 to 2 business days for an in-stock item, 5 to 8 business days for a pre-order, while the batch is assembled and ordered from our European suppliers.
- Shipped — email with the tracking number and carrier link. This is when the tracking information above becomes useful.
- Delivered — to your home, a Pickup Point®, or a post office depending on the delivery method selected at checkout.
As long as the parcel has not been handed over to the carrier, you can cancel your order — including pre-orders — with a full refund, including shipping costs and with no fee.
Delivery times
| Destination & method | Carrier | Time after shipping |
|---|---|---|
| France — Pickup Point® | Mondial Relay | 2 à 3 jours ouvrés |
| France — home delivery | Colissimo | 2 à 3 jours ouvrés |
| France — home delivery express | Chronopost | 1 à 2 jours ouvrés |
| European Union — home delivery | Chronopost, FedEx | 3 à 4 jours ouvrés |
Business days, Monday to Friday excluding public holidays. Add 1 to 2 days for Corsica. These delivery times are provided by the carriers and do not constitute a firm commitment on their part; the preparation time must be added.
Questions about your parcel?
Tracking shows no information. Please wait 24 to 48 hours after the shipping email: the carrier’s first scan is not immediate.
The stated delivery time has been exceeded. Email us at sav@yujaskin.com with your order number. We will open an investigation with the carrier — please allow 10 to 21 business days for processing. If the loss is confirmed, we will resend the order or issue a full refund, at your choice.
The parcel is marked as “delivered” but you have not received it. Check with your neighbours, building caretaker, and mailbox, then contact us. We will request proof of delivery from the carrier.
The parcel arrived damaged. Make written, precise, and detailed reservations on the carrier’s delivery slip before signing — wording such as “subject to unpacking” has no legal value. Photograph the unopened parcel and then its contents, and contact us within 3 business days. Replacement or refund at your choice, with costs covered by us.
You did not collect your parcel from the pickup point. After 14 calendar days, it is automatically returned to us. We can offer reshipment, with the reshipping costs charged to you, or a refund of the contents less the original delivery costs.
Learn more
Frequently asked questions · Shipping policy · Refund policy · Contact information